Special Health Care Home offers traditional Home Health Aide services as well as access to the Consumer Directed Personal Assistance Program (CDPAP). Their main purpose is to provide high-quality home health care that keeps loved ones happier, healthier, and safer within the comfort and familiarity of their own home.
However, some of its clients have mentioned failures related to its services. Firstly, they stated that Special Touch Home has shown a lack of care workers, so there is an issue at the time of engaging the agency to find caregivers that fulfill clients’ needs, and it is even more difficult to change a caregiver if the patient does not feel satisfied with its service. It means some delays at the time of assigning care workers and an accumulation of pending clients that do not receive an answer to their necessities.
In terms of their quality, they give a good service and its staff is highly prepared to deal with patients’ problems and to meet their emotional and health requirements. As well as their attention and customer service, they are attentive to any claim from the patients, and caregivers are always supervised by the agency.
To improve its patients' satisfaction and clients’ reviews is necessary to improve their failures. Special Touch Home has to hire more care workers to maintain their clients and make them feel satisfied with the service.
