Comfort Care agency offers companion services and direct access to the Consumer Directed Personal Assistance Program (CDPAP) in New York City. They provide In-home services including meal preparation, medication assistance, and full-time support. Clients can reach its staff at any time of day and request assistance for any issues related to their long-term care needs.
Although its services are expected to be high-quality, ratings have shown significant weaknesses regarding In-Home Health Care, customer services, and In-Home support. Clients have expressed their inconformities in different internet reviews, some of them have stated that caregivers are not prepared enough to fulfill clients' needs, furthermore, they need stronger training regarding emotional support to patients, taking into consideration that they usually feel alone or depressed due to their health status.
In addition, communication with the agency is tough. Incall communication has plenty of obstacles in providing solutions or even listening to complaints about its services. Due to the deficiencies mentioned above, the agency has a low rating of two stars which questions its ability to achieve its purposes.
In conclusion, it is important to consider clients’ complaints and pieces of advice to improve services and future reviews.
